How can I place an order?
Begin by sending an inquiry with your requirements, drawings, or samples. We will provide a tailored design proposal. After confirming samples and the contract with a deposit, we proceed to mass production and final delivery.
Do you offer sample orders?
Yes, we are delighted to offer samples for your review. Any sample fee paid will be deducted from your official bulk order.
What shipping methods are available?
We offer various shipping options, including sea freight, express couriers (DHL, UPS, FedEx), and other flexible methods tailored to your location and urgency.
What is the typical delivery timeline?
Production usually requires 5-7 business days depending on quantity. Shipping time varies: Express takes 3-9 days, while sea transport duration depends on the destination country.
What should I do if items are missing from my package?
Please contact our support team immediately. We will verify your order against the packaging records and arrange compensatory shipments as necessary to resolve the issue.
What are the accepted payment terms?
We accept wire transfers and PayPal. Typically, a deposit of 40-60% is required, with the remaining balance due prior to shipment.