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Frequently Asked Questions
How can I get the most suitable machine for my needs?
Please inform our service team about the material you wish to process and your specific application requirements. Our experts will provide recommendations based on extensive technical experience.
What are the technical advantages of this machine?
We utilize high-quality Raycus or JPT laser sources and original BJ JCZ control cards. Our systems support modern OS like Win10 and utilize genuine EZCAD software for powerful and stable marking performance.
What payment methods are accepted?
We accept Telegraphic Transfer (T/T) to our official bank account, Western Union (WU), and trade insurance orders through verified platforms.
Is the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide comprehensive manuals and guide videos. Additionally, our technicians can assist you via remote support software or phone calls.
What is the warranty policy if the machine breaks down?
The whole machine comes with a 1-year warranty, while the laser source typically carries a 2-year warranty. Non-consumable parts are replaced free of charge if the issue is due to a quality fault.
How do you provide support if a problem occurs on-site?
Under normal use within the warranty period, we will send replacement parts free of charge and provide step-by-step technical guidance to resolve the issue promptly.
Vector Print
