Frequently Asked Questions
How can I get the most suitable machine for my needs?
Please provide details about the material you wish to process and your specific application requirements. Our technical team will recommend the best configuration based on extensive engineering experience.
What are the advantages of your machines compared to others?
We utilize top-tier components including Raycus or Jpt laser sources and original BJ Jcz control cards for stable performance. Our systems are fully compatible with modern operating systems and use genuine EZCAD software for powerful functionality.
Is the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide comprehensive manuals and guide videos. Additionally, our technicians can assist via remote support software or phone to ensure you are comfortable operating the machine.
What is the warranty coverage?
The complete machine comes with a 1-year warranty, while the laser source typically includes a 2-year warranty. Non-consumable parts are replaced free of charge if problems arise due to quality faults during the warranty period.
How do you handle technical problems if they occur?
Under normal use and within the warranty period, we provide free replacement parts and sincere technical guidance to resolve any issues quickly and efficiently.
What payment methods are accepted?
We accept Telegraphic Transfer (T/T) to our official bank account, Western Union (WU), and trade insurance orders through established trade platforms.
Vector Print
