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Frequently Asked Questions
QHow can I get the most suitable machine for my needs?
Please provide details about the material you want to process and your specific usage requirements. Our technical team will provide professional guidance and recommendations based on extensive engineering experience.
QWhat are the technical advantages of your machines?
We utilize high-quality Raycus laser sources (offering a 2-year warranty) and original BJ JCZ control cards with verified tracking numbers for stable performance. Our systems run on genuine EZCAD software, supporting modern operating systems like Win10, unlike cracked versions used elsewhere.
QWhat payment methods are accepted?
We accept Telegraphic Transfer (T/T) to our official bank account, Western Union (WU), and trade insurance orders via established platforms.
QIs the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide comprehensive manuals and guide videos. Additionally, our technicians can assist via remote support software, phone, or email to ensure you are comfortable operating the machine.
QWhat is the warranty and support policy?
The whole machine has a 1-year warranty, while the Raycus laser source carries a 2-year warranty. If issues occur, our technicians will diagnose the problem based on your feedback. Quality-related faults result in free replacement of parts (excluding consumables).
QHow do you handle technical problems on-site?
If the machine encounters issues under normal use within the warranty period, we will ship replacement parts free of charge and provide sincere technical guidance to resolve the problem effectively.
Vector Print
