How can I get the most suitable machine for my needs?
Please provide details about the material you wish to process and your specific application. Our team will provide recommendations based on extensive technical and engineering experience.
What are the advantages of your machines compared to other suppliers?
We utilize high-quality Raycus laser sources with a 2-year warranty and original JCZ control cards for stable performance. Our systems support Win10 and use genuine EZCAD software for powerful functionality and reliability.
What payment methods do you accept?
We accept Telegraphic Transfer (T/T) to our official company bank account, Western Union (WU), and trade insurance orders.
Is the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide comprehensive manuals and guide videos. Additionally, our technicians can assist you via remote support software or phone/email if needed.
What is the warranty coverage in case of a breakdown?
The entire machine has a 1-year warranty, while the Raycus laser source is covered for 2 years. Faulty parts (excluding consumables) will be replaced free of charge if caused by quality issues.
How do you handle technical problems at my location?
If a problem occurs under normal use within the warranty period, we will send free replacement parts and our technicians will guide you through the resolution process.
Vector Print
